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How We Keep Your Account Secure

When you open an account with hoki draw, your personal information and payment details—whether you deposit via DANA, OVO, GoPay or QRIS—are protected by encryption and strict access…

Encrypted payment processingData retention limitsYour access rights explained
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hoki draw How We Keep Your Account Secure
GET IN TOUCH

Privacy Questions? Contact Us Directly

Team online

Email Support

Send privacy requests to our data team at [email protected]. We respond to account-access requests within 3 business days and handle deletion requests in accordance with local law.

Live Chat

Open the chat widget from your account lobby during support hours (09:00–23:00 Jakarta time, seven days a week) to ask about your personal data, deposits or withdrawal records.

Account Settings

Review and update your personal information directly in your hoki draw account under Security & Data. Download a copy of your account activity and payment history anytime from the Account menu.

HOW WE PROTECT YOU

Data Security & Your Privacy Rights

Encryption & Access

All deposits, withdrawals and personal data travel through encrypted connections. Only our payment and compliance teams can access raw banking details; game activity is isolated and separate.

Cookies & Tracking

We use cookies to keep you logged in and to track lobby behaviour so we can show you relevant game categories. You can disable non-essential cookies in your browser; session cookies are required to play.

Data Retention

We keep your account data while you play with us. After account closure, we retain transaction records for 7 years to comply with financial regulations where local law requires it.

Your Rights

You have the right to request a copy of your data, ask for corrections, or request deletion where local law permits. Email [email protected] with 'Data Access Request' in the subject line.

Third-Party Sharing

We share only essential data with DANA, OVO, GoPay, QRIS processors and fraud-detection partners. We never sell or rent your personal information to marketing firms or other third parties.

Policy Updates

We update this policy when we change how we collect or use data. We'll notify you by email if changes materially affect your privacy; continued use means you accept the updated terms.

Privacy Policy: Your Questions Answered

We collect your full name, email address, phone number, date of birth and banking details (account holder name, bank name and account number if you use bank transfer). When you make a first deposit via DANA, OVO, GoPay or QRIS, those payment apps share your registered phone number and identity with us for verification.

We use your data to verify your identity, process deposits and withdrawals, detect fraud, send you account notices and support messages, and analyse how you play so we can improve game load times and lobby layout. We never use it for marketing without your consent.

Yes. Email [email protected] with the subject 'Data Access Request', include your account username, and we'll send you a complete record of the information we hold about you—including your profile, payment history and session logs—within 3 business days.

Your account data becomes inactive immediately, but we retain transaction records for 7 years to comply with financial reporting rules where local law requires it. Your game history, messages and personal details are deleted after 30 days unless legal holds apply.

Your payment details never touch our servers directly. When you deposit via DANA, OVO, GoPay or QRIS, you're authenticated by the payment app itself, and only a transaction token reaches us. We store no card numbers or full account credentials.

We use session cookies to keep you logged in and performance cookies to track which games load fastest in your region. You can disable non-essential cookies in your browser settings; session cookies are required to stay connected while you play.

We share only essential data with DANA, OVO, GoPay, QRIS payment processors for deposit clearing, with fraud-detection services to protect your account, and with accounting firms to meet financial reporting rules. We never sell, rent or share your data with advertisers or other brands.

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