Reference

Our Terms Shape How You Play

When you open an account on hoki draw, you're agreeing to rules that keep your deposits safe, your withdrawals fair and your data private.

Account ownership rulesDeposit and withdrawal termsGame play and dispute resolution
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hoki draw Our Terms Shape How You Play
REACH OUR TEAM

How to Contact Us About Terms

Team online

Live chat

Open the chat bubble in your account lobby, available seven days a week, 08:00–23:00 Jakarta time. We answer questions about account rules and term clarity in real time.

Email support

Send us a detailed question to [email protected] and include your account username. We respond within 24 hours on business days.

Account settings

Go to your account menu, select 'Policies & Settings,' and you'll find the full terms, withdrawal verification steps, and account closure instructions.

SECURITY AND YOUR DATA

How We Protect Your Account

Login protection

Your password is encrypted end-to-end. We use two-factor authentication on withdrawals so only you can move funds. If you suspect unauthorized access, contact our team immediately.

Payment data

DANA, OVO, GoPay and QRIS details are never stored on our servers in plain text. Payment processors handle all card and wallet data. Your account balance sits in a segregated player fund.

Cookie and tracking

We use cookies to keep you logged in and to remember your game preferences. You can disable non-essential cookies in your browser without losing account access.

Data retention

Account details are kept for as long as your account is open. After closure, we retain transaction and dispute records for seven years per regulatory requirement.

Change your details

To update your registered email, phone number or withdrawal address, go to Settings > Account Info and follow the verification prompt. Changes take effect within two hours.

Dispute and complaints

Raise a dispute through the 'My Account' menu under 'Dispute History.' Include your game round ID and the issue. We respond within five business days.

What Players Ask About Our Rules

Yes. Go to Settings > Account > Close Account. We'll pause your account immediately, and any open balance will remain available for 90 days. After 90 days, unclaimed funds are forfeited per our terms.

Your account stays active. We don't charge inactivity fees or lock accounts for lack of play. You can return anytime and your balance will be there. If your account is flagged for suspicious activity, we'll notify you via email.

You can raise a dispute within 30 days of the game round. Submit it through your account under Dispute History with the exact round ID. We'll review the transaction log and live stream recording if available.

Withdrawals via DANA, OVO, GoPay and QRIS usually clear within one hour after verification. Bank transfers may take one to three business days depending on your bank. We'll confirm receipt via email.

Minimum deposit is Rp 10,000 across all methods. Minimum withdrawal is Rp 50,000. Maximum daily withdrawal is Rp 50,000,000. These limits exist per our terms to manage liquidity and fraud prevention.

We share data only with payment processors (DANA, OVO, GoPay, QRIS), your bank for withdrawals, and regulatory authorities where required by law. We never sell your details to marketers or other platforms.

Contact our support team immediately through live chat or email. Provide your account username and the transaction details. We'll freeze your account, investigate, and restore funds if fraud is confirmed, usually within 48 hours.

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